Questions & Answers
1. How do I place my order?
Simply choose your style on the product page, click the “Add To Cart” button, and follow the easy steps to complete your order. We’ll prepare your order and notify you when it’s on its way!
2. How long will it take to ship my order?
Orders typically ship within 5 to 6 business days. Delivery time takes an additional 5 to 6 business days.
3. My tracking number isn’t working.
Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier may lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
4. I need help with a late order.
Orders typically ship within 5 to 6 business days. If your order has not arrived after 12 business days, please contact our team. We are happy to assist you.
5. What types of payments do you accept?
We accept Visa, Mastercard, Amex, and Discover cards, as well as PayPal.
6. When will my card be charged?
Your card will be charged just after your order has been successfully placed.
7. How secure is my personal information?
We adhere to the highest industry standards to protect your personal information during checkout and purchase. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
### 📋 Technical Specifications
Q: How many devices can your cable management system support?
A: The standard model (EFP-8K-PRO) features a built-in routing system for 12 core devices. The configuration includes: 6x HDMI 2.1 signal routes, 4x USB-C (100W PD) charging ports, and 2x Gigabit Ethernet ports. Optional expansion modules can increase this capacity to 20 devices.
Q: What is the CFM rating of the ventilation system? Can it handle a PS5 and an AV receiver running simultaneously?
A: Our “Aero-Core” active cooling system provides a total airflow of 65 CFM, guided by precision-calculated air channels. In a 25°C (77°F) room, it maintains the core temperature of a full-load PS5 and a Denon AV receiver below 60°C (140°F), guaranteeing peak performance without thermal throttling.
Q: Which smart home ecosystems are supported?
A: It features a built-in Zigbee 3.0 and Thread dual-protocol gateway for native compatibility with Apple HomeKit, Amazon Alexa, and Google Home. You can use voice commands or an app to remotely control the unit’s RGBW ambient lighting and fan speeds, as well as set up automations (e.g., “When PS5 turns on, set fans to Gaming Mode”).
### 🔧 Installation & Deployment
Q: Do I need special tools for installation?
A: Basic assembly requires only a Phillips head screwdriver. For wall-mounting and advanced features (like integrated power wiring), a power drill is recommended. We include a 1:1 scale mounting template and detailed video tutorials. Most users complete the setup within 60 minutes.
Q: What is the maximum weight capacity for wall-mounted installations?
A: Our wall-mount kit is UL Listed and tested to support a maximum load of 150 lbs (68 kg) on standard wood stud or concrete walls, with a 3:1 safety factor. This is more than enough to hold an 85-inch OLED TV plus a full load of AV equipment.
### ⚡ Compatibility
Q: Will my future devices, like a PlayStation 6, be compatible?
A: Absolutely. Our design philosophy is “Engineered for the Future.” The interfaces are modular and can be swapped out as easily as upgrading PC hardware. We guarantee to provide upgrade modules for at least the next two generations of mainstream gaming consoles and AV equipment. All current-generation devices are fully tested and compatible.